Review: Garuda Indonesia A330-300 Business Class Jakarta – Bali

Review: Garuda Indonesia A330-300 Business Class Jakarta – Bali

  • Garuda Indonesia 410
  • Jakarta (CGK) – Bali (DPS)
  • Departure: 1718 Arrival: 1952
  • Duration: 1:34
  • Aircraft: Airbus A330-343
  • Registration: PK-GHD
  • Seat: 10K (Business Class)

It was one long day as my flight to Bali got delayed twice. When I first bought the ticket, it was scheduled to depart at 14:15 but at the time I was airport(Usually 3 hours before departure), I was notified by the check-in agent that the flight has been delayed due to a schedule change of the inbound flight from Beijing. I should’ve checked to the status before leaving but anyway, I got a chance to explore Terminal 3U, the newest terminal in Soekarno-Hatta Airport(CGK).

Around 15:45, the gate agent made an announcement that the boarding time-shifted once more to 16:15 but this too, was still unconfirmed. After some confusion in the waiting area and terminal changes to T2, I was able to board the plane.

The Cabin:

Garuda Indonesia frequently flies its wide-body fleets to Bali from Jakarta since Bali serves many long-haul destinations and hence bigger aircraft are needed. I was lucky to get this Airbus A330-300 which is equipped with B/E Aerospace’s Super Diamond business class seats. Based on Garuda Indonesia’s website, there are 2 different versions of A330-300s: one with a 1-2-1 direct-aisle and the other with a 2-2-2 configuration. I found out that seat mapping sites online showed slightly different numbers of seats and layouts.

This aircraft, PK-GHD, was delivered less than a year ago with an upgraded cabin. Both business and economy class cabins have brand new seats looking and spick and span. There are clearly differences between Garuda Indonesia’s Boeing B77Ws and A330s business cabin design and features but in terms of seating and onboard amenities such as a self-service mini-bar, the A330-300 business class wins.

The Seat:

Similar 1-2-1 configured ‘flat bed’ business class seats on Garuda Indonesia’s A330-300 can be found in Saudia’s B787-9 and China Airline’s A350 fleets.

There are 24 business class seats and 260 standard economy class. All seats in each cabin have the same width and pitch compared to the other version: 60.8″ and 20.8″ in business and 33″-34″ and 17″ in economy class. Having much fewer seats compared to the older type and increased privacy, makes the flight comfortable. Seats are equipped with a touch-screen seat controller which can be easily controlled.

Personal storage compartments are located by the window, under the footrest, and inside the armrest that is adjustable.

I don’t think there is a crew bunk in this aircraft so two seats in the last row of the business class – Seat 10K and 11K, are usually reserved and blocked as a crew rest. Though on my short hop to Bali, I was able to get a 10K, “crew rest” seat. I have posted some pictures below, of how the crew rest looks with a privacy curtain drawn.

In-Flight Meals:

Prior to departure, non-alcoholic welcome drinks and a wet towel were served. Since the flight to Bali is a domestic route, alcoholic welcome drinks were not available. Cabin crews will note down the menu before departure and since it was only a 1.5 hours flight, right after take-off, meals were served. A delicious Indonesian cuisine – From loaves of bread, and fried glass noodles to desserts, it was a five-star cuisine.

In-Flight Entertainment:

Garuda Indonesia’s A330-300s use my favorite Panasonic eX3 in-flight entertainment system. The remote controller and the 16-inch monitor both feature a touch screen and ensured a smooth IFE experience. There is numerous content including recently released movies, TV shows, and music. Also, you can even enjoy your own media by connecting your USB/thumb drive. It is a short flight but having access to full IFE contents and a noise-canceling headphones distributed to business class passengers was absolutely satisfying.

Lavatory:

Lavatories for business class passengers are located one in the front and two at the back. It has a standard press-to-flow type tap and only two selections: Hot and cold(You cannot manually control the temperature). Basic amenities such as hand lotion, refreshing towels, and eau de toilette are prepared.

Summary:

Garuda Indonesia has been awarded Skytrax five-star airline and if you ever flew with them, you can see this award attached to the bulkhead area. The five-star experience was confirmed when I flew first class from London two weeks ago. I have always wanted to try out business class on Garuda Indonesia as I hear from many others that top-notch services were also provided in both business and economy class.

Installing fully lie-flat reverse herringbone seats was a perfect idea since more privacy is added compared to the existing 6 abreast angled-lie flat seats. Cabin crews were extremely helpful and kind throughout the flight and also appetizing in-flight meals. With numerous contents on IFE to enjoy and a noise-canceling headset even on a short flight was truly awesome.

I have a return flight to London from Jakarta next week and I will try to visit the business class section and post a sneak peek preview of the cabin!

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