Review: Malaysia Airlines Regional Golden Lounge Kuala Lumpur

After two hours flight from Bangkok, I head to Malaysia Airlines Golden Lounge at the Satellite Terminal where the First Class Lounge was located. I was excited to be back in this lounge but unfortunately, that feeling did not go that long. When I reached the lounge, the lounge entrance was closed with a note attached saying “Due to water leakage, the lounge was closed today.” With disbelief, I had to turn my step to the Regional Golden Lounge.

Malaysia Airlines Regional Golden Lounge Location:

Malaysia Airlines Regional Golden Lounge is located at the main terminal where you have to use the shuttle train if you land at the satellite terminal for the inbound flight. Otherwise, if you depart from Kuala Lumpur, the lounge is right after the immigration and initial security checkpoint.

The two terminals are quite far apart and going back and forth was time-consuming. I had about three hours before my connecting flight to Seoul so I decided to get a shower and refresh at the lounge. The shuttle train took about four minutes from the satellite terminal but it took me some extra time to find the entrance to the lounge which is hiding near the Contact Pier.

Malaysia Airlines Regional Golden Lounge Hours and Entry Requirements:

Malaysia Airlines’ Regional Golden Lounge operates from 5:00 am to 23:59 pm but it may differ subject to flight schedules. The lounge is accessible to business class passengers traveling on Malaysia Airlines and oneworld Sapphire and Emerald members flying either with Malaysia Airlines or oneworld member airlines.

Due to current pandemic situations, there are extra requirements for passengers entering the lounge. First, passengers are allowed to enter if 1. Passenger is at low risk, 2. Having casual contact but with no symptoms and 3. Must be Covid-19 negative if you have related symptoms. The other group of passengers is not allowed to enter the lounge if 1. Passenger has confirmed or suspected case, 2. Close contact with Covid-19 positive patients, and 3. A person under surveillance.

Malaysia Airlines Regional Golden Lounge Design and Seating:

Malaysia Airlines Regional Golden Lounge is the second largest at Kuala Lumpur Internation Airport. The lounge is divided into several sections with a separate dining area, bar, nap rooms, and communal area to work and relax. Due to the closure of the lounge at the satellite terminal, most of the passengers were redirected to Regional Lounge, and hence, the lounge was pretty full on my visit.

Most of the seats have power sockets to charge your electronic devices next to them and the Wi-Fi was fast all around the lounge. The seats and bench sofas were comfortable and cushiony. There are also nap rooms for passengers to use. You have to note that the male and female dayrooms are separated and if you are a couple you cannot use them side by side. To use the nap room, you just have to place your boarding pass on the acrylic stand beside the daybed.

The lounge also has a separate VIP seating area and VIP room behind the reception reserved for Malaysia Airlines’ top-tier frequent flyer members(Enrich Platinum) and VIP passengers.

Malaysia Airlines Regional Golden Lounge Dining:

Regional Lounge has a separate dining area with proper dining tables beside the buffet stand. Otherwise, in the other seats, you have to hold your plate to consume the food which was uncomfortable. There are various food and beverage options and the overall quality of dining was acceptable. I really like the pastries and desserts while I find the main courses and fruits need some improvement.

Malaysia Airlines Regional Golden Lounge Bar:

Opposite the buffet area, there is a bar with a separate seating area. The drink menus were limited to beers, wine, and spirits but no champagne. Generally, I noticed that except for those sitting at the bar, the rest of the passengers who were there did not drink but chose to sit as the area feels a little more cozy and private due to the walls surrounding the seats and tables.

Malaysia Airlines Regional Golden Lounge Restroom and Shower Facilities:

After a quick meal, I decided to get refreshed before the flight so I requested a shower room by the counter beside the restroom. Similar to the other Golden lounges, the shower room in the Regional Lounge was also located inside the restroom itself. Compared to the area, there are only two shower rooms available and if you arrive at the lounge during peak hours, chances are you either have to wait long in the line.

Luckily, there was no one using the shower room when I requested, and I was quickly handed a basket of towels and shower amenities by the staff member. Also, you can request toothbrushes, razor sets, and hairdryers as well. The shower booth was aged so during my shower, the water was leaking out of the booth flooding the floor.

Summary:

Due to the unexpected closure of Malaysia Airlines Golden Lounge at the satellite terminal, I had to visit the Regional Golden Lounge once again. Despite not being grand compared to the other Golden Lounges, the cleanliness and the overall atmosphere of the lounge were pleasant. The decent food and beverage options and hardworking lounge staff are definitely a positive side as well. On the contrary, some disappointments I had were: the lack of shower rooms and daybeds, and the bar menus need some improvement over time. I wish on my next visit to Kuala Lumpur, I am able to visit and review the lounges at the satellite terminal.

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